Senior Application Support Specialist

More about usBillennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together! About the roleWe are looking for an experienced Senior Application Support Specialist to provide L2 and L3 support for business-critical applications in a project or operational environment. The ideal candidate will combine strong technical expertise with analytical thinking, coordination skills, and a customer-oriented mindset. This role requires solid experience in incident, problem, and change management, as well as the ability to supervise junior team members and collaborate effectively within international teams. The candidate should demonstrate technical depth, understanding of IT service management practices, and readiness to work in dynamic environments. Key Responsibilities:· Application Support & Incident Management· Technical Expertise· Service Management & Governance· Stakeholder & Customer Collaboration· Application Support Requirements:· At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support· Being fluent in at least one of the main IT technologies· Knowledge/experience in Agile process· Experience in ticketing tools such as ServiceNow, Jira and etc.· Knowledge of ITIL (ITIL Foundation Certificate nice to have)· Strong English skills, ideally C1 Nice to have:· Experience in pharma industry or global support· Knowledge of PEGA platform Perks and benefits:Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.Flexibility - adaptable working hours and remote/hybrid work options to suit your lifestyle & location.Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.Global collaboration - work with a diverse, international team.Innovative environment - be part of a forward-thinking and growth-oriented workplace.Engaging community -- Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.Team-building events including our company tradition (annual company event in Mazury). A pleasant surprise to start your journey with us in the form of a welcome pack. Recruitment process:HR callTechnical InterviewInterview with the dedicated ClientFinal decision/ Feedback Sounds interesting? Click 'Apply' and have a chance to hear more!