Technical Product Advisor with French & Polish – 100% Remote

Job description:Handle customer inquiries: e-mails and phone callsSupport individual (B2C) and business customers (B2B)Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issuesExplain non-technical customers how electronics devices work, what is inside the deviceCommunicate in a friendly, professional, and customer-focused manner to care about the quality of the serviceInput data, write quickly and clearlyRequirements:Fluent French (C1/C2) -- both written and spokenFluent Polish (C2) -- both written and spokenVery good English (B2/C1) -- both written and spokenTechnical understanding -- interest or knowledge of how electronic devices workAbility to deal with challenging or disappointed customers in a calm wayTeam player, adaptable, and quality-focused with good IT tool skillsExperience in customer service (individual / business customers)Mile widziane:Interest in a new technology and electronics trendsWe offer:Work at home (100% remote from Poland) and IT devicesFull-time positionDedicated training - we will teach you everythingDevelopment opportunities (Concentrix Academy for the future Team Leaders)Language online classes for free (Polish and English)An access to the unlimited courses (Concentrix University, LinkedIn Learning)Competitions with attractive awardsBe The Best recognition program to appreciate your attitudes and skillsWork with Friends and Earn: referral campaign with financial bonuses