AR Disputes Specialist with Lithuanian

Who we are looking for

• 2-4 years of experience in Customer Service, Accounts Receivable disputes/deductions, Order-to-Cash, billing, collections, or related finance operations/analysis.
• Solid understanding of dispute processes and how credits, write-offs, recoveries, and timing impact financial statements and period close.
• Advanced analytical and root cause analysis skills, with the ability to resolve complex discrepancies using structured problem-solving and data-driven validation.
• Strong proficiency with ERP systems and dispute tools/portals (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
• Ability to manage priorities independently, exercise sound judgment, and navigate approvals for exceptions and escalations.
• Advanced written and verbal communication skills, with the ability to influence cross-functional partners and negotiate professionally with customers.
• Proficiency in English (B2) and Lithuanian (B1) required to effectively support a global customer base.

Your future role

We are seeking an experienced Accounts Receivable Specialist to independently resolve moderately complex customer deductions and disputes while serving as a functional subject matter expert (SME) for dispute processes, policies, and tools. This role focuses on maximizing recovery, reducing recurrence through root cause analysis, and partnering cross-functionally to address upstream drivers that impact billing accuracy, collections outcomes, and financial reporting.

Key Responsibilities

• Portfolio Ownership: Manage a portfolio of moderately complex disputes/deductions through resolution and recovery.
• Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data.
• Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims.
• Financial Impact & Controls Awareness: Understand and communicate dispute impacts to AR, revenue, credits, and period-close timelines.
• Documentation & Case Management Rigor: Maintain complete dispute case files to support audit readiness.
• Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes.
• Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging.
• SME & Continuous Improvement: Support updates to reason codes, playbooks, and workflows; recommend control enhancements.
• Mentorship: Coach analysts on investigation methods, documentation standards, and prioritization.

What we offer

• Stable job in a multinational company based on an employment contract.
• Working in a flexible hybrid model (3 office days and 2 remote days per week).
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms).
• Structured onboarding process and Buddy program for new joiners.
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.
• Attractive benefits.

Selection process

Please ensure that your resume is submitted in English as part of your application.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages.

About the team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.