Collections Specialist with Lithuanian

Who we are looking for

• 2-4 years of experience in finance, customer service, or a related field; experience in collections, accounts receivable, or order-to-cash processes is preferred.
• Understanding of collections' impact on cash flow, AR aging, allowances/reserves, write-offs, and close outcomes.
• Strong analytical and problem-solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.
• Proficiency in ERP/AR systems (e.g., SAP, Oracle, NetSuite) and strong Microsoft Excel skills.
• Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
• Excellent verbal and written communication skills with the ability to negotiate professionally and collaborate with cross-functional teams.
• Proficiency in English (C1) and Lithuanian (B2) is required to support our global customer base.

Your future role

Join our team as Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. You will mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Key Responsibilities

• Portfolio Ownership: Independently manage a portfolio of moderately complex, higher-risk accounts to drive timely payment.
• Advanced Collections Strategy: Develop account-level collection strategies, including call cadence, prioritization, promise-to-pay management, and escalation thresholds.
• Exception & Root Cause Resolution: Investigate drivers of delinquency such as billing errors, pricing/contract misalignment, and dispute volume.
• Escalation Management: Serve as an escalation point for analysts, leading moderately complex customer negotiations.
• Payment Plans & Negotiation: Define and manage payment plans and secure commitments while balancing financial risk.
• Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, and Customer Service to resolve blockers.
• Documentation & Compliance: Maintain accurate records and ensure activities adhere to policies.
• Reporting & Insights: Track and report portfolio KPIs and provide actionable recommendations to leadership.
• Mentorship & Enablement: Coach analysts on best practices and contribute to playbooks and standard work.

What we offer

• Stable job in a multinational company based on an employment contract.
• Flexible hybrid model: 3 office days and 2 remote days per week.
• Professional development opportunities (individual training plans, access to Udemy for Business, LinkedIn Learning).
• Structured onboarding process and Buddy program.
• Open and friendly organizational culture focused on well-being, diversity, and inclusion.
• Attractive benefits package.

Selection process

Please ensure that your resume is submitted in English as part of your application.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages.

About the team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region, providing tax, finance, accounting, and legal business support compliance and reporting services.