Senior Payments Production Support Engineer – Global IT Solutions

Unleash operational excellence & ensure global payment stability --- drive critical systems support in a high-pressure environment!Krakow-based opportunity with hybrid work model.As a Senior Payments Production Support Engineer, you will be working for our client, an international leader in financial services technology. You will contribute to maintaining and optimizing mission-critical payment systems, ensuring high availability and reliable performance across diverse technological landscapes. Join us to shape the future of secure and resilient financial operations while advancing your career in a dynamic, innovative environment.Your main responsibilities:Provide comprehensive day-to-day production support, including incident resolution and post-incident problem management.Investigate, diagnose, and resolve live system issues swiftly to minimize downtime.Install and validate new software releases from vendors, ensuring seamless integration.Support the development and deployment of in-house solutions via scripting (Shell, Java, Bash, Python).Collaborate closely with global stakeholders during testing, validation, and deployment efforts.Review, re-engineer, and enhance processes using new technologies for improved performance.Design and implement service improvements, capability upgrades, and process optimizations.Develop and utilize tools for architecture analysis and performance monitoring (e.g., AppDynamics, Splunk).Conduct data analysis to identify anomalies, support root cause analysis, and improve system stability.Support and sometimes lead activities aligned with team objectives in an Agile/DevOps environment.You're ideal for this role if you have:Minimum of 5 years' experience in production support within financial or payment systems.Proficiency in SQL and PL/SQL, with at least 5 years' hands-on experience.Extensive Linux administration knowledge, including shell scripting (Bash, Python, Java).Strong understanding of Kubernetes and Oracle database architecture.Experience with system monitoring tools such as AppDynamics and Splunk.Solid troubleshooting and analytical skills under pressure.Experience working in high-frequency change environments with CI/CD pipelines.Well-developed communication skills in English (fluent), with ability to collaborate globally.It is a strong plus if you have:Prior experience in Payment systems.Knowledge of Python and Java development.Familiarity with configuration management tools like Puppet or Ansible.Language Required for the role:Fluent English (spoken and written).Eligibility to work in this role:Only candidates with an existing legal right to work in the European Union will be considered for this role.#MAKEYourCareerBETTERInterested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.