Purview is a global leader in IT Engineering and Talent Solutions, trusted by Fortune 500 and mid-market clients across 21+ countries. Headquartered in Edinburgh, with delivery centres in India, our 1,200+ professionals drive meaningful digital transformation worldwide.
As a certified Ethnic Minority Business and Premier Member of MSDUK, we proudly blend diversity with deep technical expertise to deliver results that matter
We're currently hiring for the below role with one of our valued clients. If it aligns with your experience and aspirations, we'd love to hear from yo
Job Details:
Role Title: Power BI (Fabric)
Location: Poland
Employment: Contract/FTC/FTE
Place of Work: Remote
Experience Required: 10+ Years
Role Summary
We are looking for a Customer Support Engineer with strong experience in technical support, infrastructure support, Power BI, and SQL. The role requires handling customer-reported issues, performing root cause analysis, collaborating with engineering teams, and ensuring timely resolution within defined SLAs. The ideal candidate should have excellent communication skills, strong problem-solving ability, and a customer-first mindset.
Key Responsibilities:
- Provide technical support for customer-reported issues related to Power BI, SQL, and infrastructure support environments.
- Analyze, troubleshoot, and resolve incidents within agreed SLA timelines.
- Perform root cause analysis for recurring or complex issues and recommend preventive actions.
- Act as a bridge between end-users, support teams, and engineering teams to drive issue resolution.
- Communicate clearly and professionally with customers through emails, calls, and status updates.
- Handle escalations effectively by involving the right stakeholders and ensuring timely de-escalation.
- Document issue details, troubleshooting steps, resolution notes, and knowledge base articles.
- Collaborate with cross-functional teams to improve support processes and customer experience.
Required Skills:
- Strong knowledge of Power BI Desktop, Power BI Service, Power BI gateways, and Power BI administration.
- Proficiency in SQL for querying, analysis, troubleshooting, and data validation.
- Good understanding of infrastructure support concepts and operational support processes.
- Ability to analyze technical errors, interpret logs or issue details, and communicate solutions effectively.
- Excellent written and verbal communication skills, including the ability to write clear and detailed emails.
- Strong customer handling, problem-solving, and analytical skills.
- Ability to work in ambiguous situations and manage complex technical issues independently.
Preferred Qualifications:
- Prior experience in customer-facing support roles for enterprise applications or BI platforms.
- Exposure to ITIL-based incident, problem, and change management processes.
- Ability to collaborate with global teams across different time zones.
- Passion for technology and willingness to stay updated with new tools, platforms, and support practices.
Interested candidates please connect with us to get more details https://www.linkedin.com/in/roarofravirompicherla