(Remote) Customer Service Consultant with Russian & English languages

Answering customer requests or inquiries in Russian.
Comprehensive customer service in the field of solving problems related to the financial area.
Providing customers via phone or chat with innovative solutions to meet their needs.
Supporting customers in accordance with project guidelines.
Maintaining quality standards defined for the project.

Excellent Russian spoken language skills (C1/C2) mandatory.
Good command of English (B2).
Basic understanding of Polish (part of the training - first 2 weeks -are held in Polish so basic Polish understanding is required).
Services may be provided during the project's operating hours (Monday-Friday, 8:00 a.m.-5:30 p.m.), depending on the collaborator's declared availability.
Due to project demand, availability on Mondays is highly appreciated.
Participation in project preparation sessions before the start of cooperation is required. The planned onboarding is expected to begin on August 3 and last approximately 20 days.
Empathy, active listening, and time management skills.

Civil contract with an hourly rate of 33 PLN gross/h.
Necessary tools and equipment required for project implementation are provided by the company.
Access to the MyBenefit platform- you choose for yourself what you want to use. Choices include private medical care, sports cards, shopping or travel vouchers, cinema tickets, and much more.
Referral program.
Multicultural environment and mixed-aged teams.
Opportunity to participate in internal recruitment processes.

Join us & apply today!

Please note: this opportunity is open only to candidates who are currently residing in Poland and can work remotely from within Poland.

[Remote] Customer Service Consultant with Russian & English languages