Company Description

Meet Unit4. With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters.

We're shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

Job is remote within Poland, with occasional visits to the Wrocław office.

What you will do?

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

You will also have to:

To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate;
Investigate, process and document application defects passed to the Application Support team;
Be proactive in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation;
Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress;
To comply with the Company's information and Security Requirements and all Company Business procedures, policies, and ISO standards;
To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience;
You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development;
To train and mentor less experienced members of the team around product knowledge, skills and processes;
Work in a team environment to help and assist colleagues.

Qualifications

Strong communication skills and fluent in English (verbal and written);
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure;
Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service;
Previous experience of working in a Customer Service environment is an advantage;
Exhibits good analytical and problem-solving abilities;
Ability to manage your own time to prioritise workload and meet deadlines;
Friendly and professional manner with an enthusiastic positive approach to tasks;
Able to use initiative and work alone, and as part of a team;
Be a strong Team Player;
Possess ability to work in a Dual Working Environment.

Nice to have:

Background in finance (either education or experience) is a strong plus;
Knowledge on a given Unit4 ERP module or other module(s) will be an asset;
Knowledge or experience with ServiceNow;
ITIL knowledge;
Previous experience of working within Corporate IT.

Additional Information

Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you'll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

What we offer

A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you
Talented colleagues, role models and mentors
A commitment to sustainability
A safe and inclusive working environment

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs.

This role may require security clearance required for customer projects and access to sensitive (customer) data. Subject to applicable local laws, such security checks may require disclosure of personal information.

Salary range: 86,811- 96,652 PLN

Associate Application Support Consultant

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